Customers of broadband ISP Virgin Media (VMO2) are this morning reporting that the operator appears to be suffering from a major national outage of their TV platform – impacting their Live TV, On demand, and TV GO service. The issue started at about 10:30am and is currently ongoing.
As usual in these situations, Virgin Media’s general Service Status page has gone offline with an error (this always happens with them, it’s a source of continued annoyance) and, at the time of writing, their National Outage Page continues to suggest that all is well. Nevertheless, all is not well, they’ve already acknowledged this via social media and their community forums. Indeed, their entire website seems to be a bit unstable right now.
In a brief statement, which was issued a few minutes ago, a spokesperson for the operator said: “We have been made aware of a National outage affecting Live TV, On demand, and TV GO. This has been raised under F009492617. Our support teams are working to have this restored ASAP.”
UPDATE 1:10pm
A number of customers are reporting that their TV service has started returning to life.
UPDATE 1:39pm
The latest update states that VMO2 has identified the fault and are “working towards having this resolved this afternoon. We apologise for any inconvenience caused.” As above, some customers have reported the partial restoration of their TV service, but not all channels seem to be functioning, and other areas remain offline.
UPDATE 2:30pm
As we understand it, the current issue was caused by a major power outage and works are underway to repair it.
A Virgin Media Spokesperson said:
“We’re working hard to fix the issue impacting our TV and video on demand services. We have restored several channels and are working to fully restore services as quickly as possible. We apologise for any inconvenience caused.”
The operator also confirmed that several channels have been restored (e.g. BBC One, BBC Two, ITV, ITV+1 and Channel 4) and TV360 customers are also able to access apps on their box, but there’s still more to do.
UPDATE 4:36pm
Virgin Media are currently attempting to restore more channels, but they’re warning that, while they do this, “customers [may] temporarily lose access to previously restored channels … We recognise this is frustrating for customers and apologise again for the inconvenience caused. We are doing everything we can to get services back as quickly as possible..”
https://news.google.com/__i/rss/rd/articles/CBMib2h0dHBzOi8vd3d3LmlzcHJldmlldy5jby51ay9pbmRleC5waHAvMjAyMS8xMi92aXJnaW4tbWVkaWEtbzItdWstc3VmZmVycy1uYXRpb25hbC1vdXRhZ2Utb2YtcGF5LXR2LXNlcnZpY2UuaHRtbNIBAA?oc=5
2021-12-02 12:14:00Z
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