Customers have voiced their frustration after it was revealed that Tesco would charge drivers using pay-at-pump when buying petrol a £99 pre-authorisation fee under a new trial.
DevonLive revealed yesterday (Tuesday, June 29) that the retail giants were one of a number of large supermarkets who would test out the new scheme.
The changes mean drivers filling up will see up to £99 placed onto their card for their petrol - and many were not impressed.
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Tesco stressed that it was not taking a deposit. The supermarket giant instead said the £99 was only ringfenced and the unused sum released immediately back to the customer.
But drivers still remain unhappy at the proposals.
"Won't be using them then!" one driver fumed.
Another added: "I will stop going to Tesco for fuel."
Another said: "That's fine. I'll go back to using cash and going into the kiosk. Or just go to a different garage that doesn't do this."
"What about people at the end of the month? Plenty of people have saved £20 to top up the petrol and get to work, but no way have (they got) £99," said one unhappy person.
"Well I won’t be using them kind of pumps again," An angry customer added. "Simple, I’ll just go inside - my car doesn’t even take that much fuel."
"A lot of people saying easy... pay at the kiosk instead... Its not always easy to pay at a kiosk if you have a baby/toddler in the car... Pay at pumps are far easier in that case. I think that (it) would be pretty unfair to expect people to constantly have at least £99 in their accounts. I remember when I was on maternity leave that this definitely was not the case."
"Guess they will see how the trial goes," said a third.
However, others saw no issue with the changes.
"Don't see the problem, you only get charged for what you use its on right and proper they check you have the funds before filling up!," said one.
Another added: "All these people saying don't use Tescos then... Umm it's the actual card issuer changing the rule, so places like Asdas will have to also charge £99 deposit....it's part of the plan to get rid of petrol cars."
Tesco, the UK’s largest grocer, said the changes were coming about following discussions with Visa and Mastercard and were partly to help customers keep an eye on their finances.
If customers do not have £99 in their account, the pump will tell them how much they are able to spend instead.
The changes are currently being trialled in Yorkshire. However should the new scheme be given the go-ahead, it will be rolled out at petrol stations across the UK later this year.
Previously, all Pay at Pump transactions were authorised by requesting a £1 transaction from the card, before taking payment for the value of the fuel one to three days later.
Morrisons declined to comment on whether they were introducing a similar trial, other than saying the British Retail Consortium could provide more information.
Asda are also yet to respond.
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Sainsbury's confirmed the changes were being but in place due to the banking industry.
A spokesperson said: "It’s currently in a small percentage of our petrol filling stations and being rolled-out to supermarket petrol filling stations by the banking industry - if you speak to UK Finance they can take you through the process."
"If any customers experience issues with a transaction we recommend they contact their bank for support."
A spokesperson for Mastercard said the changes were being brought about to help customers.
"We are working together with banks and petrol stations to improve the way payments are made at ‘Pay At Pump’ sites," a spokesperson said.
"The new process is designed to ensure more people’s cards can be used at the pump."
"When you pay at pump using your card, a temporary hold of up to £100 is applied to your account prior to pumping the fuel. You may see this initially on your banking App, but immediately after the fuel is dispensed the precise sum is withdrawn from your account, and any remainder of the held funds are released for use.
"Should cardholders experience any issues or have any questions regarding this new process they should contact their bank."
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2021-06-30 16:25:45Z
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