Female train conductor spat on after she asked man to get off the train - Liverpool Echo

A female train conductor was spat on by a man she asked to leave the train as he was travelling without a ticket. Jackie Ross, 53, has worked for Northern for 16 years. Jackie, from Liverpool, said she works early shifts and is "used to" getting abuse from "people who have been out the night before".

She said: "You just have to try and engage with them, but it can be challenging when they’re under the influence, rude and trying to pick fights. Some people think they can do whatever they want and there are no consequences. There was one occasion when I asked a fare evader to leave the train and he started kicking the door and then spat in my face. I’m not here to be spat at.

“You do take it home with you sometimes, but you’ve just got to get back to work and crack on with it. When there is trouble, I just tell them to calm down because there are other people on the train and remind them that we all want to get home.

"You have to work with them and let them see you’re not up against them.”

Jackie has spoken about her experiences as Northern cracks down on verbal and physical abuse and asks members of the public to treat everyone who works on the railway with respect.

The train operator said that, while the overwhelming majority of passengers are polite and respectful, "a very small minority has resorted to shouting, spitting and attacking members".

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2024-07-13 08:13:00Z
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