Beer is now focusing on concerns raised by sub-postmasters. He pulls up an email exchange from 2012 between Vennells and Pervez Nakvi, a sub-postmaster and magistrate.
In the email, Nakvi says he had turned down seven customers and his wife turned down another eight due to issues with Horizon. Vennells responds to the email the following day, with colleagues CC’d in, saying he was a respected sub-postmaster and magistrate and that “it is my understanding that Horizon is reliable” but if “trusted individuals” like him are raising then, she asks, “are we monitoring the right metrics?”
Beer asks Vennells, whether it was relevant that the person raising the complaint was a “trusted individual”.
“I responded to all complaining in exactly the same way, I happened to know Pervez very well, but it wouldn't make any difference if I had known the sub-postmaster or not," she says.
Beer presses further, asking her whether all complaints raised by sub-postmasters, whether they were magistrates or not or held other trusted positions, should have caused her to investigate potential horizon issues.
“I’m sure there are cases where that was not the case, but I would have tried to approach them in the same way," she says.
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2024-05-22 13:21:12Z
CBMiK2h0dHBzOi8vd3d3LmJiYy5jby51ay9uZXdzL2xpdmUvdWstNjkwNDI5MjjSAQA
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