Where there’s tea, there’s hope. At least that’s what British Airways boss Sean Doyle thinks. He’s bringing back free tea and coffee in short-haul economy — his latest effort to revive the beleaguered airline.
Passengers enjoyed a complimentary cuppa last week on BA flights from London to Cairo and Amman. The new service is likely to be rolled out on the carrier’s other short-haul routes.
In a message to staff last week, Doyle said: “We want to surprise and delight customers, and what’s more delightfully British than a cup of tea? We’re looking at introducing this on some of our longer short-haul routes.”
It is the latest step by Doyle to reverse the cost-cutting measures implemented by his predecessor, Alex Cruz, that left some passengers
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2023-07-15 23:01:00Z
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