Britain’s third largest energy supplier, Ovo Energy, has apologised for its “poorly judged and unhelpful advice” which recommended that households save on heating bills by having “a cuddle with your pets and loved ones to help stay cosy”.
In an email to customers, a division of Ovo suggested ten “simple and cost effective ways to keep warm this winter”. These included a “hula-hoop contest”, having “non-alcoholic drinks”, “hearty bowls of porridge” and eating ginger. It also suggested avoiding chilli “as it makes you sweat”.
Household energy bills ‘set to double’
The email, seen by the Financial Times, was sent to customers of SSE Energy Services, the electricity and gas retail business acquired by Ovo in 2020.
After backlash from MPs and customers, Ovo apologised
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2022-01-11 08:40:00Z
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